Frequently Asked Questions

Yes, however it is important to note – we would recommend that the boxes are left open, (ie. not taped closed), so they can be checked by the packing crew to ensure that all goods are packed correctly and are fully protected during transit. This removes any need to mark items as PBO (packed by owner) on the inventory. This is important since the inventory will be passed to the insurance company and to customs officials at destination. Insurance cover can be compromised and customs officials may be more likely to want to physically inspect items marked PBO.

Of course, most moving companies are happy to arrange this. Many people find this helpful in order to sort through items, and to pack personal possessions. Just let your Move Coordinator know how many boxes you require and this can be arranged.

The packing crew will arrive at your home at approximately 9 a.m. (traffic dependent) and work throughout the day. Typically, our crews will be finished by 5-6 p.m., depending on the volume of your possessions to be packed.

You will need to be at home to let the crew into your property; once their work is underway and you feel comfortable, you are free to leave and return later in the day. Obviously you will need to be present to secure the property and complete all relevant paperwork.

Crew members and additional resources will be allocated based on the volume of your move, type of shipment, and if you have any additional special requirements, such as crating, access to your residence, extra handling etc. Normally a crew will consist of a crew leader plus between 2-4 crew members.

Yes; if you make the crew leader aware of your intended plans, the crew will leave all your essential items and pack them on the final day allowing you to stay at the property.

This is completely dependent on each country and your move specialist will talk you through the process for your required destination. In most cases you will need to be in the destination country at the time the goods are cleared and in rare situations you may need to be physically present during the clearance formalities. Details of this can be discussed during the pre-move survey allowing you to factor this into your move timeline and schedule.

It is advisable to check on the regulations beforehand, in most cases yes however there can be associated costs with doing so, generally weighing up cost of shipping vs selling is wise. If money is of no object then yes, to most countries you can pay import duties and take the vehicle. As a general rule, it is not recommended to import cars outside of the UK/ EU. USA/Canada is only recommended for US made and exported vehicles. However with every country there are regulations to make sure your car is compliant with the destination country. It is advisable to check all of this beforehand.

Generally for used household goods and personal effects there are regulations which allows you to import your goods import duty free. There are rules and guidelines for every country, we have an extensive list of county guides which could help you understand more about the regulations of the country you are going to. Also it is recommended you always check with your moving company.

There may be, special handling or a particular packing/crating request. Always specify your requirements to the moving consultant/surveyor at the pre-move survey. They will in-turn ensure the instructions are passed to the packing crew leader on the day.

It is always a good idea to walk through your home on the first day of packing to make sure all instructions are clearly understood.

It is easy and in some cases more cost effective to store your goods in the UAE rather than at destination. Most moving companies provide storage solutions. Different options are available, such as air conditioned storage, covered storage, crated storage, car storage. Storage charges are usually calculated based on per cubic meter per month. Additional handling/retrieval charges may apply.

Talk to your mover and schedule in an appointment date. You should fill out the acceptance form, stating you have accepted the quote. Make sure to mention full delivery address and emergency contact details of a friend/relative. Passport copies and UAE visa copies are required for exporting from Dubai and all Emirates in the UAE.

Insurance is definitely recommended, most insurance coverage covers for breakages and damages of the insured value of the item. Under valuing your items is not recommended as if the item does break, you will only be covered for amount you have insured it for. However if the items are low risk of breakage/damage during transit, we would still recommend considering a total loss insurance coverage which is applied at a lower rate, and covers you in case of an entire loss of shipment.