Step 6: Unpacking at your new home
Once our service partner has delivered your goods, all items will be placed into appropriate rooms, which is made very straight forward thanks to our color coded room labels. This accelerates the process and avoids double or treble handling of boxes.
The delivery team will unpack all furniture for you, and also contents to a flat surface. Basic furniture items will be re-assembled. They will even take away the packing materials for recycling, where available.
We have some of the lowest insurance claims ratios in the industry but accidents can happen In the unfortunate event of a damaged/broken item, please make a note of the box number and the nature of damage. If possible take a photograph. We can then help you process an insurance claim.
Damage is unusual and wide-spread damage extremely rare.
Once the move is complete, and you have settled into your new home, we will send you an internet link inviting you to provide us with some feedback. This only takes a couple of minutes and we would greatly appreciate your thoughts on your moving experience.
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